Effective 7 September 2026.

Subscriptions

Every new organisation starts with a 14-day free trial. Cancel before it ends and you are not charged. After that, subscriptions are billed monthly or annually in advance and can be cancelled at any time from Settings. Cancellation takes effect at the end of the paid period; we do not refund partial months. If we charged you in error, or if a fault on our side kept the Service unavailable for more than 24 hours in a billing period, write to hello@hoztsync.com within 30 days and we will refund the affected period.

Guest services bought through the guest store

Services (a golf cart, a chef, a transfer, a late checkout) are sold by the host, not by HoztSync. Payment goes to the host's Stripe account. The host's own terms, shown and accepted at the time of the order, govern cancellations and refunds of those services. Refunds are issued by the host from their HoztSync dashboard or Stripe account. When a host refunds an order, HoztSync's 3% platform fee on that order is refunded too.

Stays

HoztSync does not take payment for stays and is not party to a booking. Refunds for a stay follow the booking platform's or the host's own cancellation policy.

How to reach us

hello@hoztsync.com. Auro MGT LLC, Miami, Florida.